Support
How can we help?
Email hello@gaitpositive.com or use the form. A real person reads every message.
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Quick fixes
The skeleton jumps or loses a leg.
Check the set-up: phone level at knee height, 2–3 m away, the whole leg and foot in the frame. Shorts and front lighting help. The far leg is harder to track in side view.
The frame rate is lower than 240 fps.
The app uses the highest rate your iPhone camera offers. Each session shows the rate it was recorded at.
The angles look wrong.
They are 2D angles from one view. A camera that is high, low or not square to the client changes them. Use the same set-up each time you compare.
Where are my exports?
Wherever you sent them from the share sheet: Files, AirDrop, Mail or another app. The app keeps the original video with the client.
How do I join the beta?
Join the waitlist. We send TestFlight invites to clinics in small groups.